Privacy Policy

DATA PROTECTION AND PRIVACY STATEMENT

Candice Dowson trading as Arras Healing needs to keep and process information relating to Data Subjects in order to be able to deliver their services to clients, organisations and recipients. Arras Healing will keep and use information to enable it to run its support services and manage its relationship with recipients effectively, lawfully and appropriately. If recipients do not provide this data, Arras Healing will be unable to administer its services and the relationship between recipient and Arras Healing will end. 

Your personal data – what is it?
Personal data relates to a living individual (the Data Subject) who can be identified from that data. The processing of personal data is governed by the UK Data Protection Act 2018.

Who is Arras Healing?
Arras Healing is the Data Controller. This means it decides how your personal data is processed and for what purposes. Arras Healing as a sole trader is also the Data Processor.

How does Arras Healing process your data?
Arras Healing complies with UK Data Protection Act 2018 by keeping personal data up to date; by storing and destroying it securely; by not retaining or collecting excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.

How long does Arras Healing keep your personal data?
Arras Healing keeps data on file for the duration of the services rendered and for a further five years after the services have come to an end, the latter in the event of any unforeseen events that data is required following ending of services and also to comply with indemnity insurance policies. After this period data is securely destroyed.

What is the legal basis for holding your data?
The legal basis for holding data is because it is necessary for the performance of the Data Controller's duties or for the performance of a contract of services between the Data Controller and the Data Subject. 

Sharing your personal data
Your data is treated as strictly confidential. It is used only within the services provided by Arras Healing. It will never be shared externally to a third party without your prior verbal or written consent. 

Your rights and your personal data
You have the following rights: to request a copy of the personal data held about you; to correct any inaccuracies; to request your data is destroyed; to transfer your data to another Data Controller or Data Processor; to request a restriction on further data processing; to lodge a complaint with the Information Commissioner’s Office (ICO).  

PRIVACY INFORMATION FOR ONLINE WEBSITE VISITORS

At Arras Healing, accessible from arras-healing.co.uk, one of our main priorities is the privacy of our visitors. This Privacy Policy contains types of information that is collected and recorded by Arras Healing and how we use it.

Our Privacy Policy for Online Website Visitors applies only to our online activities and is valid for visitors to our website with regards to the information that they shared during use of Arras Healing's website. This policy is not applicable to any information collected offline or via channels other than this website. Please refer to the full Operating Procedures and Policies of Arras Healing, available on request, for privacy policies relating to face-to-face and offline work.

By using our website, you hereby consent to our Privacy Policy for Online Website Visitors and agree to its terms.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

General Data Protection Regulation (now known as UK Data Protection Act 2018 following EU Exit)

Arras Healing is a Data Controller of your information.

Arras Healing's legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect the information:

- Arras Healing needs to perform a contract with you;

- You have given Arras Healing permission to do so;

- Processing your personal information is in Arras Healing's legitimate interests;

- Arras Healing needs to comply with the law.

Arras Healing will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Website Visitors

Arras Healing follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and are a part of hosting services’ analytics, in this case Go Daddy's linking with Google Analytics. The information collected by log files usually includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users’ movement on the website, and gathering demographic information such as country.

Cookies

Like any other website, Arras Healing uses ‘cookies.' These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Advertising Partners

Please note that Arras Healing has no external advertisers on its website other than its website host Go Daddy. 

Any advertisers on our site may use cookies and web beacons. Our advertising partners are listed below. Each of our advertising partners has their own Privacy Policy for their policies on user data.

[Go Daddy - Privacy Policy can be located here: https://www.godaddy.com/en-uk/agreements/privacy]

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Arras Healing, which are sent directly to users’ browsers. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalise the advertising content that you see on websites that you visit.

Note that Arras Healing has no access to or control over these cookies that are used by third-party advertisers.

Privacy Policies of Third Party Advertisers

Arras Healing's Online Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual internet browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites and help pages.